Oh to live the life of the rich and famous,
or infamous, I’m not sure which.
We’ve had a bit of a fuss with the media
over Steve’s solar panels, which we ordered when we were at Barn Hill, South of
Broome. Lovely place but lots of
little sticky things with ends like needles, which stuck into Timmy. Steve had to cut them all out.
Did the order, asking that the package be
sent to Kununurra Post Office, fully expecting to get a message saying they
don’t deliver to post offices.
Received confirmation at 8.16pm.
1.
There’s no information on the
web page as to where they are, what their delivery times are or a contact
telephone number so I sent a message explaining that we’re travelling and
asking if it could be delivered to Broome before 21 June or Kununurra after
that.
On the 15 June at he sent a message, ‘Yes
no worries’.
2.
Just a tad confused at this
point on Monday the 16th at I sent another message asking where do I
collect it from, Broome or Kununurra.
He replied quoting the Kununura address,
‘so that is where it is sent’.
3.
Final message from me telling
him I appreciated his quick response to my messages but he still hadn’t
answered my questions i.e. has it been sent already, what’s the tracking number
and when will it arrive.
Well, we all know what came next. Customer service at its finest.
‘Hi
You made this purchase at 10.17pm Sunday
night. Despite having your
pestering messages replied to very quickly you have continued to behave like an
absolute f**kwit. You are one hell
of a rude stupid c**t. You have
been given a full refund and are banned from the store.
Kind Regards
Gordon
Akman
Customer Service Representative
Oz Best Buy
www.ozbestbuy.com.au’
Oh dear. Not happy Jan, not happy at all. If he’d answered my questions in the first email all of this
fuss could have been avoided. For
some unknown reason he’s saying I sent 6 emails. I sent 3.
On Facebook there’s a page called
‘Australia’s Best and Worst Buys’ and I wouldn’t want anyone else to receive a
message like the above so I put a note on there saying not to buy from this guy
and I explained why, including the last email from him suitably edited.
From there it just went crazy. By this time we were in Broome and I
received a call from The Sunday Times asking could they do a story and ‘that’s
how it started.’
Channel 10, Channel 9 and The Daily Mail
Australia have contacted me. We’ve
been on Perthnow and news.com.au
He sent apologies after the Sunday Times,
contacted him.
So over this now.
I’ll post this while we have Internet
cover, once the wind drops we’ll be on our way to Halls Creek via Mary
Pool. We’re booked into Big4 at
Kununurra because that’s where the solar panels we bought from DW Imports are
being delivered. I contacted him
and he was very professional and suggested they send them to Big4. He sent me the tracking number and also
sent a message to Big4 advising approximately when it would be delivered.
